Returns and Refunds
Return & Refund
Return and Refund Policy
Last updated: 02/09/2024
At Essenza New York, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy.
1. Return Eligibility
You have the right to return any product purchased from [www.essenzanewyork.com] for any reason within 14 days of receiving your order. This includes:
- If the product is damaged or defective.
- If you are not satisfied with the product or simply don’t like it.
- For any other reason you may have.
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email our customer service team at essenzaitalianaco@gmail.com with your order number and a brief explanation of why you wish to return the item. Indicate if the item is damaged, if you don't like it, or for any other reason.
Prepare Your Return: Once approved, securely package the item in its original packaging. Include the original receipt or proof of purchase.
Ship Your Return: You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you that we have received it. You will also be informed of the approval or rejection of your refund.
Approved Refunds: If your return is approved, a refund will be processed, and a credit will be applied to your original payment method. Please allow 5 business days for the refund to reflect in your account, depending on your payment method and financial institution.
Partial Refunds: In some cases, partial refunds may be granted (if applicable). This includes:
- Items not in their original condition.
- Items damaged or missing parts for reasons not due to our error.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our customer service team at essenzaitalianaco@gmail.com for assistance.
6. Contact Information
For any questions about our Return and Refund Policy, please contact us:
Essence New York
Email: essenzaitalianaco@gmail.com